To provide timely, effective support for Retriever Digital Signage, we use a small number of trusted third-party remote access and monitoring tools. These tools allow our team to troubleshoot issues, perform diagnostics, and assist you more efficiently when support is needed.
Why we use these tools
Using remote support software helps us:
- Respond faster when an issue arises
- Diagnose problems without waiting for on-site access
- Reduce downtime for your displays
- Provide hands-on assistance when requested
Tools we currently use
At this time, Retriever support may utilize:
These tools are widely used in professional IT and support environments and are selected for their reliability and security.
Your control and security
- Remote access is used only for support purposes
- Access is performed by authorized Retriever staff
- Sessions are initiated as part of support, maintenance, or troubleshooting workflows
- We do not access customer systems for non-support reasons
If you ever have questions about how or when remote access is used, our team is happy to walk through the process with you.
Looking ahead
As technology evolves, the specific tools we use may change, but our goal remains the same: providing responsive, secure, and reliable support for your Retriever network.
If you have any questions or concerns about remote access or monitoring, please contact Retriever Support.