When you run a popular restaurant, customer experience is everything. From the moment a customer begins to engage with your restaurant till the moment they leave your property, creating a memorable dining experience goes beyond outstanding food.
Restaurant owners like Kim Williams, co-owner of Malabar Farm Restaurant in Lucas, Ohio, put a great deal of thought into how their customers spend their wait time for a table, ways to delight them throughout the course of their meal, mindfulness about how their staff interacts with the customers, and thousands of other details all in service of creating an outstanding dining experience for their customers.
For Malabar Farm Restaurant, utilizing Retriever Digital Signage has been an integral part of delighting and educating their customers.
Williams uses her Retriever Digital Signage in the lobby of her restaurant to promote upcoming events, extended service offerings, as well as to delight her customers with special surprises.
“I can celebrate anniversaries and birthdays for guests with it, which they think is awesome – to see ‘Happy Birthday to Me’ on my Retriever screen,” shares Williams.
Another benefit to the Malabar Farm Restaurant has been her ability to cross-promote with other local businesses without an additional cost. “I actually have a couple who eat with me. They have a business and wanted to put a slide on my screen because they like it that much… We can trade slides, so we can be on someone else’s [Retriever], and they can be on mine.”
For a busy restaurant owner, Retriever has been a simple and effective tool to master. “The Retriever is SO EASY to put my information on – everything is at my fingertips.”
If you’d like to learn more about how Retriever might be a good tool for your restaurant, click here to contact us.