We Believe in Customer Support


If you’ve been a Retriever client for any period of time, we hope you have been problem-free each day. When you work with technology and people, know that there are always snags – and they always happen at the worst moment for your team.

One of our team’s highest priorities is to provide exceptional customer service to all of our clients, and we have been proud to hear from you that we’re delivering it.

Our commitment to customer service starts at our initial meeting. When we visit your site, we’ll talk about your goals, we’ll walk through your site, and we’ll make suggestions based on a number of factors that will help you reach your goal without exceeding your budget.

When it’s time to install, you don’t have to worry about the details. Our staff is easy to work with and we’re happy to collaborate with your on-site team, whoever is available, to make sure the installation is simple and that your staff feels equipped to get your Retrievers running right away.

Once your Retrievers are up and running, we’re here for you. Here’s what a few of our clients have to say:

“A phone call, an email, a support ticket, it doesn’t matter. Any one of those methods and within minutes I’ll get an answer back. Half of the time when I put in a support ticket, I’ll get an email back and they’ll say, ‘Oh yeah, we already noticed this 5 minutes ago and we’re already on it,'” says Kristen Steele, Bookmasters.

“The small but mighty team at Retriever has been there for me in a pinch countless times. I’ve texted them at 8 PM on a Saturday with a problem, and they’ve logged in and fixed a mistake (usually mine) remotely so that our audience can see the slides without a hitch. I can’t think of any better customer service I’ve ever received,” shares Colleen Cook, Director of Marketing at the Renaissance Theatre.

If you’re ready to get the support you deserve, let’s chat.

Colleen Cook

Colleen Cook

Colleen Cook works full-time as the Director of Operations at Vinyl Marketing in Ashland, Ohio, where she resides with her husband Mike and three young daughters. She's an insatiable extrovert who enjoys finding reasons to gather people.